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Maintenance Subscriptions for Builders

Sell monthly maintenance separately from automation ownership: response time, included change minutes, overage, exclusions, and how operational access stays separate.

A buyer can own an automation without buying ongoing service. A maintenance plan adds monthly coverage and leaves the underlying listing entitlement unchanged.

Define the service boundary​

A publisher creates a maintenance plan for one of its listings. Give the client enough detail to know what the monthly fee covers:

  • Monthly price. At least $10 a month (dec-013).
  • Name in terms the client recognizes, such as monitored operations or monthly change support.
  • Response time in hours. This is a response commitment, not a guaranteed resolution time.
  • Included change minutes and an overage hourly rate for work beyond the monthly allowance.
  • Exclusions, such as new integrations, data cleanup, vendor outages or major redesigns.
  • Buyer responsibilities, monitoring and reporting cadence, and success measures.

The Seller Hub tracks active and ending subscriptions. Record labor and external costs against the client so the margin view reflects the service you delivered.

Ownership stays separate​

Refund or cancellation of a maintenance subscription ends service coverage. It does not take away the automation the buyer already owns.

Access stays separate​

A paid plan does not create unrestricted access to a client workspace. You can operate only on deployments where the buyer granted access. Operation sessions are scoped and time-limited. Change proposals go to the buyer for review before a change is made. The plan records service coverage. It is not an authorization grant. See Clients, handover and support.

How the money works​

A maintenance plan is a subscription listing, so the subscription fees and your plan discount apply. A buyer who cancels receives marketplace account credit for unused days and your balance is debited your share of it. See Earnings and fees and Payouts, refunds and disputes.

Review maintenance margin every month. If response work exceeds the included allowance, adjust the plan at the next commercial review. Do not hide the extra work inside the original automation price.

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